Service design typically involves creating, planning, and organizing various business components or services that interact with each other, including processes, infrastructure, personnel, communication, and material components of a service. The goal is to improve the quality of the service and the interaction between the service provider and its customers. On the other hand, product design refers to the process of developing, designing, testing, and, eventually, producing/crafting a new product to be sold by a business to its customers. This involves the conceptualization of ideas, sketching, prototyping, and testing the product design, making sure that the design is feasible, cost-effective and caters to the needs of the end-user. In summary, service design aims to improve systems or interactions, while product design is about creating tangible goods.
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